Front Office Associate - Luxury Hotel in Ubud, Bali

Join Bhuwana Ubud Hotel, a premier luxury destination in the heart of Ubud, Bali, as a Front Office Associate. This is your opportunity to be the first point of contact for our esteemed guests, delivering exceptional service that reflects the warmth and hospitality of Bali. In this role, you'll handle guest check-ins and check-outs, manage reservations, and ensure a seamless experience from the moment they arrive until their departure.

As part of a dynamic team, you'll utilize industry-standard tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations. With a focus on guest satisfaction and operational efficiency, you'll play a crucial role in maintaining the hotel's reputation for excellence.

If you're passionate about hospitality, eager to learn, and ready to make a lasting impression, Bhuwana Ubud Hotel offers a rewarding career with opportunities for growth and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
• Manage and update reservations using PMS and CRM software.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Assist with front desk operations, including room assignments and housekeeping requests.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain accurate and up-to-date guest records and documentation.
• Promote the hotel's amenities and services to enhance guest satisfaction.
• Participate in training and development programs to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role.
• Fluency in English and Bahasa Indonesia.
• Strong communication and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Basic knowledge of PMS and CRM software.
• Valid ID and work permit (if applicable).
• Enthusiasm for the hospitality industry and a commitment to delivering exceptional service.
• Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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