Field Support Specialist - Bogor (Part-Time)

Join Mitracomm Ekasarana as a Field Support Specialist in Bogor and play a pivotal role in ensuring seamless operations for our retail and consumer product systems. This part-time position offers a dynamic work environment where you will provide on-site technical support, troubleshoot issues, and ensure our systems run smoothly. With Mitracomm Ekasarana, you'll be part of a company that values innovation and customer satisfaction, making it an ideal place to grow and develop your career.

As a Field Support Specialist in Bogor, you will be responsible for on-site technical support, troubleshooting, and ensuring the smooth operation of our retail and consumer product systems. You will work closely with our team to resolve technical issues, provide training, and ensure that our systems are up-to-date and secure. This role offers a unique opportunity to work in a fast-paced environment and make a tangible impact on our operations.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to ensure the smooth operation of retail and consumer product systems.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Install, configure, and maintain hardware and software systems.
• Provide training and support to end-users to ensure they can effectively use the systems.
• Monitor system performance and implement improvements to enhance efficiency and security.
• Collaborate with the IT team to ensure the timely resolution of technical issues.
• Document technical issues, resolutions, and user feedback for continuous improvement.
• Ensure compliance with company policies and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a related role.
• Strong knowledge of hardware and software systems, including POS systems, retail management systems, and consumer product systems.
• Familiarity with troubleshooting tools and software such as ServiceNow, Jira, and remote desktop tools.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet deadlines.
• Knowledge of security best practices and compliance standards.
• Fluency in Indonesian, both written and spoken.

🛠️ Keahlian

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